Privacy Policy

1. Introduction

Welcome to SocialShot.

SocialShot is an AI-powered creative platform available at https://socialshot.co. We provide tools that help individuals, creators, businesses, marketers, and ecommerce merchants create, edit, and enhance images and marketing content using artificial intelligence.

Our services may include AI product photography, background removal and replacement, AI fashion imagery, virtual try-on, image enhancement, shadow generation, advertising creatives, social media content, and other image-related tools.

SocialShot is available to users who access our website directly. You do not need a Shopify store or Shopify account to use website features that are available without Shopify integration. Connecting a Shopify store is optional and is required only for features that specifically depend on Shopify.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, create an account, upload images, use our AI tools, purchase credits, contact us, or connect a Shopify store.

By using our services, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Website visitors: People who browse SocialShot without creating an account.
• Registered users: People who create an account and use SocialShot's features.
• Creators and businesses: Individuals, brands, marketers, agencies, and teams using SocialShot to create content.
• Shopify merchants: Users who optionally connect a Shopify store to access Shopify-related functionality.
• Customers and support contacts: People who contact us about our services, purchases, or technical issues.

Different information may be collected depending on which features you use.

3. Information We Collect

3.1 Account and Profile Information

When you register or manage an account, we may collect information such as:

• Name or display name, if provided.
• Email address.
• Account identifier and authentication-related information.
• Profile preferences and settings.
• Brand assets, logos, colors, fonts, and brand guidelines you choose to save.
• Support requests and communications.

If you use SocialShot without registering, we may collect less account-related information, although technical information and information needed to provide the requested tool may still be processed.

3.2 Uploaded Images and Creative Content

When you use our image tools, we may process:

• Images uploaded from your device.
• Images selected from an integrated platform.
• Text prompts and generation instructions.
• Image editing settings and selected styles.
• Brand assets and reference images.
• Generated images, edited outputs, and generation history, where supported.

This information is processed to provide features such as product photography, background editing, AI-generated scenes, virtual try-on, advertising creatives, and other available tools.

Please upload only content you have permission to use. Avoid submitting sensitive personal information unless it is necessary and appropriate for your intended use.

3.3 Shopify Information

Shopify integration is optional.

If you choose to connect a Shopify store, we may collect and process information permitted by the access permissions you grant, such as:

• Store domain and store identifier.
• Store name and permitted store information.
• Product titles, product identifiers, and product images.
• Information needed to save generated images to product listings.
• App installation and connection status.
• Shopify-related activity and technical logs.
• Credit or transaction information associated with Shopify app usage, where applicable.

We use this information to provide Shopify-specific features. Users who do not connect Shopify are not required to provide Shopify store information to use website features available independently of Shopify.

3.4 Usage and Technical Information

When you access SocialShot, we or our service providers may collect technical information such as:

• Browser type and version.
• Device and operating system information.
• IP address and approximate location derived from it, where available.
• Pages visited and features used.
• Timestamps, error reports, and diagnostic logs.
• Session and security information.
• Referral information and interaction data, where applicable.

We use this information for security, troubleshooting, service operation, analytics, and performance improvements, subject to applicable law and your choices.

3.5 Payments and Credits

If you purchase credits or other paid services, we may process information such as:

• Purchased package and credit quantity.
• Order and transaction identifiers.
• Payment status and purchase history.
• Credit balance, usage, and applicable refunds.
• Billing-related records required to manage purchases and prevent fraud.

Payments may be handled by Shopify or other payment providers, depending on the purchase method. Payment providers may process payment information under their own privacy policies.

We do not intend to store full payment card details on SocialShot's systems unless explicitly disclosed and lawfully supported by our payment infrastructure.

3.6 Communications

If you contact us, we may collect your email address, message content, attachments you submit, and information needed to respond to your request.

4. How We Use Information

We may use information to:

• Provide and operate SocialShot's AI tools.
• Generate, edit, transform, and deliver images.
• Save user preferences, brand settings, and creative history where supported.
• Manage user accounts and authenticate access.
• Process credit purchases, maintain balances, and manage refunds.
• Connect to Shopify when requested by a merchant.
• Save generated images to Shopify products when authorized.
• Respond to support requests.
• Detect abuse, fraud, security incidents, and unauthorized activity.
• Diagnose errors and improve reliability and performance.
• Understand how our tools are used and improve the user experience, subject to applicable law.
• Comply with legal obligations and enforce our terms.

We will not use personal information for purposes that are incompatible with this policy unless permitted by law or appropriately disclosed.

5. AI Processing and Third-Party Providers

SocialShot uses AI models, image-processing services, and technical infrastructure provided by third parties to deliver certain features.

When you request an AI operation, relevant information may be transmitted to the providers needed to complete that operation. This may include uploaded images, prompts, reference images, and generation settings.

The information shared depends on the specific tool and the providers used to deliver it.

Third-party providers may process information under their own contractual terms and privacy policies. Their retention, security, and model-training practices may vary.

We do not claim that all image processing occurs exclusively on SocialShot's own servers.

We will describe AI training and data-use practices according to the actual provider terms and configurations applicable to our services. Unless expressly disclosed and supported by our practices, users should not assume that every third-party AI provider has the same data-use or retention policy.

6. Cookies and Similar Technologies

SocialShot may use cookies or similar technologies to:

• Maintain authentication and sessions.
• Protect accounts and prevent abuse.
• Remember preferences.
• Support essential website functionality.
• Measure performance and usage, where implemented.
• Support analytics or marketing technologies, where implemented and permitted.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings and any cookie preference controls we make available. Disabling certain cookies may affect some features.

7. How We Share Information

We may share information with the following categories of recipients when reasonably necessary:

7.1 Service Providers

Hosting, database, storage, authentication, analytics, customer support, security, and infrastructure providers that help us operate SocialShot.

7.2 AI and Image-Processing Providers

Providers that process images, prompts, and related settings to generate or edit creative content.

7.3 Shopify

Shopify, when you choose to connect a store or use Shopify-specific features.

7.4 Payment Providers

Payment and billing providers that process purchases, verify transactions, or help manage refunds.

7.5 Legal and Security Purposes

Authorities, regulators, professional advisers, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, or prevent fraud.

7.6 Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, or sale of relevant business assets, subject to applicable legal requirements.

We do not sell personal information in exchange for money. Any additional sharing or processing will be handled according to applicable law and disclosed where required.

8. Data Storage and Retention

We retain information for as long as reasonably necessary to provide the services, meet legitimate operational needs, resolve disputes, maintain security, and comply with legal obligations.

Retention depends on the type of information and the feature used:

• Account information: Retained while needed to operate your account and meet applicable obligations.
• Uploaded and generated images: Retained according to the features you use and our actual storage and retention configuration.
• Generation history and brand settings: Retained where these features are supported and while needed to provide them.
• Credit and purchase records: Retained as needed for accounting, billing, fraud prevention, dispute resolution, and legal compliance.
• Technical logs: Retained for a reasonable period for security, troubleshooting, and service reliability.
• Shopify data: Retained as necessary to provide Shopify-related features and meet applicable obligations.

We may delete or anonymize information when it is no longer required, subject to lawful retention requirements.

We do not promise a specific automatic deletion period unless that period is expressly stated and implemented for the relevant feature.

9. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

Measures may include access controls, secure authentication, encrypted data transmission, restricted system access, and security monitoring, depending on the systems involved.

No website, application, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and notifying us if you suspect unauthorized access.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights to:

• Request access to personal information we hold about you.
• Correct inaccurate information.
• Request deletion of eligible information.
• Request a copy of eligible information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain uses where applicable law provides that right.
• Lodge a complaint with a relevant data protection authority.

To exercise your rights, contact us using the details in the Contact Us section. We may need to verify your identity before processing a request.

Some information may be retained where necessary to comply with law, complete transactions, prevent fraud, protect security, or resolve disputes.

11. Account Deletion and Data Deletion

If you have a SocialShot account, you may request account deletion by contacting us or using an account deletion feature if available.

We will review deletion requests and delete or anonymize eligible personal information in accordance with applicable law and our retention obligations.

Deleting an account may make associated settings, history, or other features unavailable. Any credits, purchases, or transaction records will be handled according to applicable purchase terms and legal requirements.

If you use SocialShot without an account, you may contact us to request deletion of eligible information associated with your use. We may need sufficient information to locate and verify the relevant records.

Where Shopify-specific data is involved, we will also comply with applicable Shopify data access and deletion requirements.

12. International Data Transfers

SocialShot and its service providers may process information in countries other than your own.

Where applicable law requires safeguards for international transfers, we will use appropriate measures for those transfers.

13. Children's Privacy

SocialShot is intended for individuals and businesses using AI creative tools for legitimate purposes. It is not designed for children who are not legally permitted to use the service.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can review and address the situation.

14. Third-Party Websites and Services

SocialShot may link to or integrate with third-party services, including Shopify and AI providers. Those services may have separate privacy policies and terms.

We are not responsible for independent third-party privacy practices outside our reasonable control.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technologies, data practices, or legal requirements.

We will update the “Last Updated” date when changes are published. Where required by law, we will provide additional notice or obtain consent.

16. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: