Billing & subscription queries
Managing plans, credit rollover, invoice downloads, and our 14-day refund policy.
Clear, self-service billing management. Upgrade, downgrade, cancel, or download VAT invoices anytime from your account settings.
Managing or Canceling Subscriptions
You can manage your subscription with a single click at any time: 1. Click your profile avatar in the studio and select Account Settings > Billing. 2. Click Manage Plan. 3. You can upgrade, downgrade, or cancel.
When you cancel, your paid benefits and rolled-over credits remain active until the end of your current billing period.
Invoices, VAT, and Tax Receipts
All payments are securely handled through Lemon Squeezy / Stripe. Past invoices with itemized VAT numbers and business tax IDs are downloadable directly from your billing portal as PDF receipts.
14-Day Money-Back Guarantee
If you upgrade to a paid plan and decide Socialshot isn't right for your workflow, you can request a 100% refund within 14 days of purchase provided you haven't consumed more than 20% of your plan's credits. Simply reach out via the Contact page or Billing Support.
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